Returns&Exchanges

Returns & Exchanges

All orders ship from China. We do not currently have an overseas return warehouse. Please check the product measurements and fabric details before ordering.

Requesting a return

You may request a return within 30 days of receiving your order. Email info@shenbolen.com with your order number and the item you wish to return. We will provide the return address and instructions. Please contact us before sending a parcel so it reaches the correct address.

For a change-of-mind return, items should be unworn, unwashed and in their original condition, with tags where supplied. You may inspect or try on an item as you would in a shop. Your statutory rights are not affected.

Return shipping to China

For a change-of-mind return, including choosing the wrong size, you are responsible for the cost of shipping the item back to China. We do not provide a free return label for these returns. International return shipping can be expensive; please check the cost before ordering. Use a tracked service and keep your proof of postage.

Damaged, defective or incorrect items

If an item arrives damaged, is defective or is different from what you ordered, contact us with your order number and details of the issue. Photos can help us assess the problem. We will arrange an appropriate remedy and cover reasonable return shipping where a return is required for a confirmed fault or our error. Please contact us before paying for a return.

Exchanges

We do not offer automatic or free international size exchanges. Contact us to discuss a return and a separate order for the replacement item.

Refunds

Approved refunds are issued to the original payment method. We may wait until the returned goods or evidence of return shipment is received, where permitted by law. Any mandatory refund deadline and entitlement to a refund of standard outbound delivery charges will be honoured. Your bank or payment provider may take additional time to post the refund.

Exceptions and consumer rights

Personalised or genuinely made-to-order items and opened sealed items unsuitable for return for hygiene reasons may be excluded from change-of-mind returns where the law permits. These exclusions do not remove your rights for faulty or misdescribed goods. Sale items retain all applicable statutory rights.

UK and EU customers retain applicable distance-selling cancellation rights, including the 14-day cooling-off period and the applicable period to send goods back after cancellation. Nothing in this policy limits mandatory consumer rights. Orders already placed retain any more favourable terms promised at the time of purchase.